Refund policy
āKalm: Skin + Body Studioā will happily accept returns due to change of mind as long as a request to return is received within 7 days of receipt of the item and is returned in original packaging, unused, undamaged, and in a resellable condition. Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. āKalm: Skin + Body Studioā will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Should a product be damaged or defective at the time of delivery or collection, please notify us right away by contacting us via our email address, info@kalm-studio.co.za. We will arrange for the damaged product to be collected at no charge, and after we have inspected the product (as well as any/all returned accessories), we will arrange to replace the product as soon as possible, or issue a credit to the value of the purchase price if no replacement is possible, or issue a refund if preferred.
The following will not be regarded as defects and will not entitle the purchaser to a credit:
- Products that have expired will not beĀ valid to a credit on return;
- Faults resulting from normal wear and tear;Ā
- Damage arising from negligence, abuse by the user, or incorrect usage of the product;
- Damage arising from overexposure to sunlight;Ā
- Damage arising from failure to adequately care for the product;Ā
- Damage arising from alterations made to the product;Ā
- Where the specifications of the product, while accurately described on this website, or the intended use of the product, do not suit the purchaserās own expectations or intended use.
If a product is returned to us, for whatever reason as contemplated in the above sections, but not all products or accessories or parts of the purchase are returned, we reserve the right to refuse the return, or only to replace the item returned or to estimate the value of the missing goods and issue a credit or refund in respect only of the returned item. Additionally, if a product is returned to us which does not comply with the above sections of this policy, āKalm: Skin + Body Studioā shall not bear the costs of having the product collected from or returned to the purchaser.
